Call Us

Our office personnel answer our telephones Monday through Friday from 8:30 am to 5:00 pm and Saturday from 8:30 am to 11:00 am.  We ask that you make all routine calls during these hours.  Contacting us regarding sick children early in the office day enables us to schedule any necessary appointments promptly.  Our telephone triage staff will ask you the exact nature of your concern.  Describing an issue with specifics such as duration and severity will allow for the best possible triage.  Any questions the triage staff cannot fully answer will be referred to the physician.  You can be confident that any information shared with our staff will be kept private and used only for your child’s medical care.

Many times a problem can be dealt with satisfactorily by telephone.  Our personnel will take the time to assist with a problem as fully as possible.  This means that there will be times the lines are busy or that you will be asked if you can “hold”.  During peak calling hours, we may ask to return a non-urgent call at a later time. If your call is an emergency, please indicate that when the call is answered.  If the call is a life-threatening emergency, please dial 911 instead of trying to call the office.

VOICEMAIL is a good alternative for non-urgent matters such as canceling an appointment (option #1).  We realize plans can change unexpectedly but request 24 hours notice for cancellation of well child visits and consults.  Some time slots often have a waiting list and we would like to ease another family’s schedule when possible.

Bookkeeping staff are available at voicemail option #4.

Because each medication refill (option #3) requires a chart review and sometimes phone calls for updates or records, particularly if the refill was requested electronically by the pharmacy. Please allow 7 business days.  We request your child be up to date on his well child care for routine refills.  Please consider putting a reminder on your phone to schedule 1-2 months before follow up appointments and well visits (for example, annually for all children age 2 and up) are needed.

Our fax number is (417) 631-0119.

Standards for secure transmission of potentially sensitive patient information by e-mail have not yet been established by health care regulators.  We will adopt patient e-mail contact as soon as we are confident your e-mail communications are protected.